Smoothly

On behalf of the team at Smoothly, we want to take the time to sincerely apologise for the delay we are experiencing with Kickstarter to launch the Smoothly Campaign. It has come to our attention that “due to the high volume of campaign Kickstarter is experiencing, Kickstarter are experiencing a delay in launching the Smoothly Campaign.” Rest assured, Smoothly’s customer service representatives are working swiftly and diligently to launch the Smoothly campaign and provide a swift and seamless resolution. Again, we want to apologise profusely for any inconvenience this may be causing as customer service remains our priority.

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NZBN Number: 6378272

Last updated: 27 June 2022
Evolution Products Limited (a company incorporated in New Zealand with company number 6378272) (“we”, “us” or the “Company”) prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Terms of Sale located at https://www.smoothly.shop > select “resources” > select “terms of sale.” If you would like more information, please don’t hesitate to contact us by emailing support@smoothly.shop.

The rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.

Cancelling orders
If you have placed an order with us and wish to cancel your order for any reason – even if you simply change your mind – we will endeavour to provide you with a full refund, provided that we receive notice of the cancellation before your order has been dispatched for delivery. If we have already started processing your order and agree to the cancellation of your order, then we may charge you for any reasonable costs incurred by us up until the date of cancellation.

To cancel your order, please email support@smoothly.shop and provide the details of the packing slip number, the invoice number and reasons for the cancellation.

Replacement or credit due to dissatisfaction

Replacement or credit as remedy
If you are not satisfied with any product that you receive from us, please let us know as soon as possible as we may be able to replace the product for you. In some circumstances, we may provide a credit instead of a replacement at our discretion. To receive a replacement or credit, please email support@smoothly.shop and provide the details of the packing slip number, the invoice number, reasons for your dissatisfaction with the product, and photographic evidence of the product. After we assess your request, and if we agree to provide a replacement or credit, you must first return the item to us along with its original packaging.
Replacement or refund due to major failure

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A product or good has a major failure when:

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it is significantly different from the sample or description
  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
  • it is unsafe.

If there is a major failure in the product or the product is faulty, damaged or of unacceptable quality, you should contact us as soon as possible by emailing support@smoothly.shop. Please provide the details the packaging slip number, the invoice number and photographic evidence of the defective products and packaging.

We may assess the products to determine the nature and cause of the fault or damage. We will not replace or provide a refund for the product where the fault or damage is caused by your misuse or neglect.

Shipping costs
In all cases, you must pay the costs involved in shipping the returned product back to the Company. If we consider that the Company is not at fault, then no reimbursement in respect of those shipping costs will be provided. If we consider that the Company is at fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us.